Answer the routine automatically
An auto-attendant handles hours, location, and directions so staff aren't interrupted for basics.
Resources · Retail
Phone systems for retail & storefronts
Customers call to check stock, hours, and orders while your team is busy helping the people in front of them. Managed VoIP answers the routine questions automatically, routes the rest to an available associate, and keeps every location connected.
The challenge
The floor comes first, but the phone still rings
Associates helping in-store customers can't drop everything for every call, yet shoppers calling about stock or hours expect a quick answer — and hang up (or buy elsewhere) if they don't get one.
Retailers need the routine calls handled automatically, the important ones routed to a person, and multiple locations working together.
Common pain points
- Staff pulled off the floor for basic questions
- Shoppers giving up when no one answers
- No easy way to route between locations
- Curbside and pickup calls piling up on hold
How we solve it
Answer more, interrupt the floor less
We design routing around your store and locations, then configure and support it for you.
Route to an associate
Ring groups send the calls that need a person to whoever's free on the floor.
Multi-location routing
Route a central number to the right store, or connect locations with shared handling.
Order & pickup texts
On SMS-capable plans, text order-ready and curbside notices to speed up pickups.
Hold handling at peak
On queue-capable plans, keep callers informed during rushes instead of leaving them hanging.
Voicemail to email
After-hours and overflow calls become messages in your inbox, so nothing slips away.
Recommended plans
Where most stores start
A starting point — we'll size it to a single shop or a chain.
Small business
BusinessLine Starter
$49.99/mo
1 endpoint, app-first — a lean fit for a single storefront.
Small business
BusinessLine Growth
$79.99/mo
3 endpoints with call routing and SMS-ready pickup texts for a busy store.
Commercial · multi-site
OfficeConnect Core
$99.99/mo
3 endpoints with commercial routing — a good base for multiple locations.
Questions
Retail VoIP FAQs
How do we answer calls without pulling staff off the sales floor?
An auto-attendant answers common questions like hours and location instantly, and ring groups send the calls that need a person to whoever is available, so the floor keeps running.
Can one system handle several store locations?
Yes. We can route a central number to the nearest or right store, or give each location its own line with shared handling and reporting.
Can we text customers about orders or pickups?
On SMS-capable plans you can text order-ready and pickup notices from the store number, which speeds up curbside and reduces hold-time calls.
Answer more customers without leaving the floor
We'll set up auto-attendant, location routing, and pickup texts around your store — and support it after go-live.