Service, parts & sales routing
Send each caller to the right department automatically instead of tying up the front desk.
Resources · Auto service
Phone systems for auto shops & repair centers
Techs are under the hood and advisors are with customers when the phone rings with the next booking. Managed VoIP keeps the line covered, routes service and parts calls where they belong, and texts customers so the shop keeps moving.
The challenge
Every missed call is a booking you didn't take
Service advisors juggle the counter, the phone, and the lot, while customers call for estimates, status updates, and appointments. When no one can grab the phone, that work goes to the shop across town.
Auto shops need calls answered and routed even when the team is heads-down — plus an easy way to keep customers in the loop.
Common pain points
- Booking calls missed while the team works
- Phone tag over status and estimates
- Service, parts, and sales all on one line
- After-hours drop-off questions unanswered
How we solve it
Keep the bays full and the phone covered
We design routing around how your shop runs, then configure and support it for you.
Ring groups for coverage
Ring the front desk and advisors together so a booking call always gets picked up.
Answer from the shop floor
Advisors use a mobile app to take calls while moving between the counter and the bays.
"Your car is ready" texts
On SMS-capable plans, text status and pickup notices to cut phone tag and speed up turnaround.
Voicemail to email
After-hours and overflow calls become messages in your inbox, so no estimate request slips away.
Call recording
On plans that include recording, keep a record of quotes and approvals for reference and training.
Recommended plans
Where most shops start
A starting point — we'll size endpoints and routing to your shop.
Small business
BusinessLine Starter
$49.99/mo
1 endpoint, desk-phone and app-first — good for a single-advisor shop.
Small business
BusinessLine Growth
$79.99/mo
3 endpoints with call routing and SMS-ready workflows for a busy service counter.
Small business · recording
BusinessLine Pro
$119.99/mo
6 endpoints with queues, SMS, and call recording for larger or multi-bay shops.
Questions
Auto shop VoIP FAQs
How do we answer calls when advisors are with customers or techs are busy?
Ring groups spread calls across the front desk and service advisors so someone picks up, and voicemail-to-email captures anything unanswered. Advisors can also take calls on a mobile app while moving around the shop.
Can we text customers when a vehicle is ready?
On SMS-capable plans you can text status updates and ready-for-pickup notices from the shop number, which cuts down on phone tag and speeds up pickups.
Can we separate service, parts, and sales calls?
Yes. An auto-attendant routes callers to service, parts, or sales automatically, so each call reaches the right person instead of tying up one line.
Keep the phone from costing you work
We'll set up service, parts, and status routing with customer texting around your shop — and support it after go-live.