Leasing vs. maintenance
An auto-attendant sends callers to leasing, maintenance, or the office automatically — each to the right person or team.
Resources · Multi-family
Phone systems for apartments & multi-family
Leasing, maintenance, and emergency calls all hit the same building — but they shouldn't hit the same voicemail. Managed VoIP routes each one to the right place, so residents get answers and your team isn't buried in misdirected calls.
The challenge
One number, many kinds of calls
A prospective renter, a leaking faucet, and a lockout at midnight all call the property — and a single line with one voicemail turns every one of them into a missed opportunity or an angry resident.
Property teams need to separate leasing from maintenance, reach on-call staff after hours, and keep a professional front door for the community — without buying a complicated enterprise phone system.
Common pain points
- Leasing leads lost to a full voicemail box
- Emergency maintenance calls that go unanswered after hours
- Staff using personal cells for property business
- No coverage when the office is short-staffed
How we solve it
A call flow designed for your community
We map your property's real needs to a managed system — then configure and support it for you.
After-hours emergency routing
Route urgent maintenance to an on-call ring group outside business hours, with voicemail-to-email as a safety net.
Answer from anywhere
Leasing staff take community calls on mobile and desktop apps — no personal numbers, full coverage on the go.
Voicemail to email
Every maintenance request and leasing inquiry lands in an inbox, so nothing sits unheard in a phone nobody checks.
Resident texting
On SMS-capable plans, confirm tours, share updates, and answer quick questions by text from the property number.
Multi-property ready
Managing several communities? We can structure routing and endpoints so each site stays clean and separate.
Recommended plans
Where most apartment offices start
A starting point — we'll size endpoints and routing to your property and portfolio.
Small leasing office
BusinessLine Growth
$79.99/mo
3 endpoints with call routing and SMS-ready workflows — great for a single community office.
Commercial
OfficeConnect Core
$99.99/mo
3 endpoints with commercial call routing and team-based flows for leasing, maintenance, and office.
Commercial · emergency
OfficeConnect Plus
$149.99/mo
6 endpoints with emergency routing built in — ideal when after-hours coverage matters.
Questions
Apartment VoIP FAQs
How do you separate leasing calls from maintenance calls?
We build a call flow with an auto-attendant and routing so callers choose leasing, maintenance, or the front office, and each path rings the right person or team. Maintenance and emergency calls can follow their own after-hours rules.
Can after-hours emergency maintenance calls reach an on-call person?
Yes. Outside business hours we route emergency calls to an on-call phone or ring group, and voicemail-to-email captures anything unanswered so nothing is lost. Emergency routing is included on our commercial OfficeConnect Plus and Enterprise plans.
Can leasing staff take calls on their phones?
Yes. Staff use mobile and desktop apps so they can answer the community line from anywhere without handing out personal numbers, and calls can flow to a desk phone in the leasing office too.
Give your community a phone system that keeps up
We'll design leasing, maintenance, and emergency routing around your property — and support it after go-live.