Never miss an intake
Route new-client calls to reception or a ring group so someone answers, with voicemail-to-email as a backstop.
Resources · Legal
Phone systems for law offices
Every missed call could be a new client — or an anxious existing one. Managed VoIP makes sure intake calls are answered, routes callers to the right attorney or paralegal, and keeps messages organized, with a professional presence around the clock.
The challenge
A missed intake call is a missed client
Prospective clients often call several firms and retain the one that responds first and sounds most professional. Meanwhile existing clients need to reach the right attorney or paralegal without bouncing around.
Firms need reliable intake handling, clean routing by practice area, and a polished experience — without a complicated system to administer.
Common pain points
- New-client intake calls going to voicemail
- Callers bounced between staff to find the right person
- Attorneys using personal cells for client calls
- No professional after-hours handling
How we solve it
A polished, dependable client experience
We design routing around how your firm operates, then configure and support it for you.
Route by practice area
Send callers to the right practice area, attorney, paralegal, or billing automatically.
Keep cells private
Attorneys take and make client calls on the firm number via app — no personal numbers exposed.
Organized messages
Voicemail-to-email routes each message to the right attorney or paralegal so nothing is overlooked.
Appointment reminders
On SMS-capable plans, text consultation and court-date reminders from the firm number.
Professional after-hours
Give callers a polished after-hours greeting and route urgent matters where they belong.
Legal calls involve confidentiality and, where recording is used, consent considerations. Call recording is available on capable plans, and we'll help you configure recording, voicemail, and routing thoughtfully around your firm's requirements.
Recommended plans
Where most firms start
A starting point — we'll size endpoints and routing to your practice.
Small business
BusinessLine Growth
$79.99/mo
3 endpoints with call routing and SMS-ready workflows — a good fit for a small firm.
Small business · recording
BusinessLine Pro
$119.99/mo
6 endpoints with queues, SMS, and call recording for busier practices.
Commercial
OfficeConnect Core
$99.99/mo
3 endpoints with commercial routing and team-based flows for multi-attorney offices.
Questions
Law office VoIP FAQs
How do we make sure new-client intake calls are never missed?
We route intake calls to reception or a ring group so someone answers, and voicemail-to-email captures anything after hours or during overflow. New-client calls can be prioritized so a potential client is never left waiting.
Can we route calls by practice area or attorney?
Yes. An auto-attendant can send callers to a practice area, a specific attorney or paralegal, or billing, so each call reaches the right person cleanly.
Is call recording available, and what about confidentiality?
Call recording is available on plans that include it. Because legal calls involve confidentiality and consent considerations, we help you configure recording, voicemail, and routing thoughtfully around your practice's requirements.
Answer every client — and every prospect
We'll design intake, practice-area routing, and after-hours handling around your firm — and support it after go-live.