Route by property
Direct callers to the manager or team responsible for each building or region across your portfolio.
Resources · Property management
Phone systems for property management companies
Owners, tenants, prospects, and vendors all call one company about many properties. Managed VoIP gives you portfolio-wide routing — organized by property and function — so the right call reaches the right manager, and after-hours emergencies never fall through.
The challenge
Many properties, many callers, one company
A management company fields leasing inquiries, tenant maintenance requests, owner questions, and vendor coordination — often across dozens of buildings — with a small team that can't afford to lose calls in the shuffle.
You need call flows that scale across a portfolio, clean separation between caller types, and reliable after-hours coverage — without an enterprise-grade IT project.
Common pain points
- Tenant, owner, and vendor calls all on one line
- After-hours maintenance with no clear path
- Managers using personal cells across buildings
- No visibility when calls get missed
How we solve it
Portfolio-wide call handling, organized
We design the routing across your properties and functions, then configure and support it for you.
Separate caller types
Split leasing, maintenance, owners, and vendors so each conversation reaches the right person.
After-hours emergency routing
Send urgent maintenance to an on-call group after hours, with voicemail-to-email backing it up.
Work from anywhere
Managers cover any property from mobile and desktop apps — no personal numbers, full coverage on the go.
Queues, recording & reporting
Add queues for a central office, plus recording and call analytics on capable plans for oversight.
Tenant & owner texting
On SMS-capable plans, send updates and confirmations from your business number.
Recommended plans
Where most management companies start
A starting point — we'll size endpoints and routing to your portfolio and team.
Commercial
OfficeConnect Core
$99.99/mo
3 endpoints with commercial routing and team-based flows — a strong base for a small office.
Commercial · emergency
OfficeConnect Plus
$149.99/mo
6 endpoints with emergency routing and expanded capacity for after-hours maintenance coverage.
Commercial · portfolio
OfficeConnect Enterprise
$199.99/mo
10 endpoints with advanced call design and custom routing for larger, multi-property teams.
Questions
Property management VoIP FAQs
Can calls be routed per property and per function?
Yes. We build call flows that separate leasing, maintenance, owners, and vendors, and can direct calls to the property manager responsible for each building or region.
How are after-hours maintenance emergencies handled?
Outside office hours, emergency calls route to an on-call ring group or contact, and everything else goes to voicemail-to-email so it is followed up the next business day. Emergency routing is included on our commercial OfficeConnect Plus and Enterprise plans.
Can staff work from anywhere and cover multiple buildings?
Yes. Managers use mobile and desktop apps so they can take calls for any property from anywhere, without giving out personal numbers, and calls can ring a group so coverage never depends on one person.
Bring order to calls across your whole portfolio
We'll design property- and function-based routing with reliable after-hours coverage — and support it after go-live.